5 Tips For Improving Your Insurance Eligibility Verification Process
In the already fast-paced and thankless world of the healthcare industry, small medical practices across California face plenty of challenges on their own without also having to worry about insurance eligibility verification.
Whether it’s the general insurance verification process or having to deal with complex coding requirements for your patient’s insurance coverage, the whole process takes a copious amount of paperwork while draining valuable resources – both in finances and time.
For many small practices with an already limited amount of resources, optimizing the process you use for insurance eligibility verification cannot go understated in terms of its importance, making all the difference when you’re trying to keep a seamless workflow so there aren’t any delays with reimbursement for your services.
To hopefully empower healthcare providers across California, we’ve compiled a list to modernize and improve your insurance eligibility verification process.
Now, most of these insights are designed mainly to help you streamline your practice operations and boost your general efficiency, so if you would rather be freed of the administrative burdens entirely, it’s best to outsource to a third-party medical billing company.
Whether you’re running a solo practitioner or simply managing a small team, it’s our aim to ultimately smoothen the otherwise delicate landscape of insurance eligibility verification. Let’s begin!
1. Implement Clear Patient Communication – Empathy & Clarity
When it comes to insurance, communicating with patients has a tendency to be awkward for all parties involved. Having said that, it’s crucial your staff are still able to excel when communicating any insurance-related information, ensuring they’re speaking both clearly and empathetically.
Rather than the complex jargon your medical coders use, try to use everyday language to help cover your patient’s insurance information, helping them actually follow what’s going on.
For any smaller practices, patients especially prefer a human touch during their visit, so try to make the maze of deductibles, co-payments, and coverage limits a little bit less convoluted for them.
2. Ensure Data Accuracy & Consistency – A Solid Foundation
Accuracy is always the name of the game when dealing with insurance eligibility verification. Remember, old data out, new data in – there’s no room for expired information.
Each time you’re entering new data for insurance verification, just make sure it remains precise over the course of the document. This means taking the time to double-check information because nothing ruins a good claim like a typo. Trust us; insurance companies generally aren’t the biggest fans of decoding mismatched data, so make sure you’re going into this with the greatest attention to detail to ensure your claims are processed promptly.
3. Train Staff On Insurance Verification Best Practices – Empowering Expertise
As the owner of a small medical practice, one of the best things you can do to keep up with the ever-changing policies for insurance verification is to thoroughly train your staff.
Try and ultimately foster an environment of continuous learning for all your staff, providing them with the tools and resources they’ll need to conquer any challenges that could arise during the insurance verification process. Remember, an expert team is usually the backbone of any successful practice, and with an added boost to their productivity, they’ll hopefully pave the way for happier patients and increased revenue.
4. Stay Updated With Insurance Policies & Regulations
As you’re likely aware at this point, insurance policies and regulations usually change quite often in the state of California, so it’s important to stay in the loop so you and your practice are informed and compliant.
Try to keep an eye out for any updates in billing codes, prior authorization requirements, or even things like coverage limitations so you can avoid any unwelcome surprises – things like maintaining regular communication with insurance payers can help ensure compliance too.
5. Outsourcing To a Third-Party Company – PMN
Sometimes, having to verify patient eligibility status on top of the current day-to-day responsibilities you and your staff face simply takes too long, and your time is undoubtedly better spent tending to your patients’ main issues and other ways you can improve your revenue cycle.
For an option with over 20+ years of industry experience in California, consider PMN – a medical billing company helping small practices just like yours streamline their insurance verification process for patients. From greatly reduced claim denials to overall minimized A/R days, PMNs are an excellent choice for any practice looking to verify insurance eligibility effortlessly.
What Is Insurance Eligibility Verification?
In essence, insurance eligibility verification is the process of verifying a patient’s insurance coverage and benefits before you’ve provided any medical services. This generally helps medical practices determine if a patient’s insurance plan will be enough to cover the cost of their services and what their financial responsibilities will look like.
Why Is It Important For My Small Medical Practice To Verify Eligibility?
Ultimately, insurance eligibility verification plays a big role in preventing any financial losses for your practice due to claim denials or unpaid services in general. By taking the number on your patient’s insurance card, you’ll be able to contact their insurance company upfront and ensure that all your patients have active coverage and are aware of their financial responsibilities, hopefully reducing the risk of possible payment issues.